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Etisalat Portal Terms and Conditions

  1. Introduction

    This is an agreement between Etisalat customers and Emirates Telecommunication Corporation - Etisalat, which have the full liability and ownership of Etisalat Portal. This agreement governs Etisalat customer use of any channel/service within Etisalat portal. Etisalat offers Etisalat Portal to customers conditioned to acceptance without modification of this agreement. Customer use of Etisalat Portal services constitutes their acceptance of this agreement.
    This agreement contains a disclaimer of warrantee and liability (see section 10). This introduction constitutes an integral part of these Terms & Conditions.

  2. Definitions & Interpretations:

    In these Terms & Conditions, unless the context requires otherwise, the following word(s) and terms shall have the meanings attributed to them:

    • Emirates Telecommunications Corporation - Etisalat: Shall be defined as the telecommunication operator in the United Arab Emirates - UAE - and have the sole ownership of Etisalat Portal hereinafter referred to as Etisalat.
    • Etisalat Portal: Shall mean Etisalat owned a portal that can be accessed through Internet through URL: www.weyak.ae or Mobile through (WAP/GPRS) through URL: http://mobile.weyak.ae and/or http://mmm.weyak.ae. Etisalat portal offers informational, communication, entertainment and transactional bilingual content and services.
    • WAP/GPRS: are means/services used to access Etisalat portal though Mobile handsets.
    • Customer: shall mean any customer who has registered to any of Etisalat portal services.
    • Etisalat Portal Registration Process: shall mean the process specified for registering customers to access the Etisalat Portal.
    • Order Form: shall mean the pages accessible at the Etisalat portal marked with the reference "Registration Form" for the customer to fill in their personal, billing and delivery information.
    • Order Form Confirmation: is the submission by the customer for the completion of Etisalat Portal Registration process after accepting the Terms and Condition of Etisalat portal.
    • Material : shall mean text, graphics, images, sound, video or any combination thereof.
    • Suppliers : Are companies that supply Etisalat with hardware, software and/or application solutions
  3. Condition of use:
    • The Portal customer shall not use or utilize the service for:
      1. Persistently sending messages without good reason causing any threat, harassment, annoyance, inconvenience or needless anxiety to any customer of Etisalat portal and/or Etisalat and/or any other customer.
      2. Gaining or attempting to gain access to any computer systems connected to Internet or to any private information or resources without the written approval of the owners or holders of the rights to such systems, information or resources.
      3. Posting any articles, material, information, and/or resources without having appropriate copyright or other intellectual property rights to post such information.
      4. In contravention of Etisalat Portal Acceptable use policy (see point 4).
      5. Any purpose which is contrary to or conflicting with such regulatory rules or policies as is issued by Etisalat from time to time.
    • Etisalat Portal is only offered for customer personal use. Etisalat customers will not use Etisalat portal for commercial purposes or in any way that is unlawful, or harms Etisalat and/or Etisalat business units and/or Etisalat subsidiaries and/or Etisalat content/service providers and/or partners and/or affiliates and/or resellers and/or distributors and/or suppliers. Etisalat may state within Etisalat portal about certain specific harmful uses in a code of policy or notice, but has no obligation to do so.
    • Any misuse or abuse of the service any breach or violations of these conditions shall be at the sole risk cost of the customer. The customer shall indemnify and hold harmless Etisalat against any liability that it may suffer in this respect. However, nothing herein shall be taken or understood as prohibiting Etisalat or restricting its right in initiate and legal action towards such criminal or civil proceedings as it may deem appropriate against the customer enforcement of these conditions.
  4. Acceptable Use Policy:

    The following guidelines are designed to protect the interest of Etisalat and Etisalat customers. Violation of these guidelines may result in suspension or termination of Etisalat portal services; which in returns Etisalat will reserve the right to institute legal action in case of such violations. These guidelines shall be an integral part of any this agreement. The delay of Etisalat to enforce any legal action, shall not be deemed as a waiver of these guidelines or affect their validity or the right of Etisalat thereafter to enforce all or any of the bellow guidelines. All Etisalat portal services customers shall abstain from and shall not participate to assist or contribute to all or any of the following prohibited activities:

    • To post any advertisement or commercial solicitations or articles to any of the following services but not limited to blogs, chat, e-mail mailing list or discussion forum without permission from the rightful owner of the email, blogs, etc.
    • To post any copyright material to any forum, mailing list, blogs, etc without the explicit permission of the copyright holder.
    • Forging of header information or to impersonate another customer or falsify customer information (e.g. using fake or incomplete names) in e-mail or any post any newsgroup, forum or mailing list.
    • To send unsolicited mass e-mailing (Spamming or bulk junk e-mail) to Etisalat mail services customers or any other mailing provider.
    • To post private e-mail message to any of Etisalat and/or Etisalat customers without explicit approval from that entity
    • To promote any activities that interferes with the State's policy/regime or jeopardizing the State's national interest or bothering countries or any other country with mutual interest or engaged in business with the State or transgressing the basic grounds of society such as customs and traditions be means of criticism or otherwise.
    • To promote any activities that profane the sanctity of the rules of decorum/conduct or have destructive effect on youngsters/juveniles or include an invitation to embrace/promote destructive principles.
    • Advertise any criminal or unlawful topics/messages/ideas that contradict with the UAE social, cultural, political, economical, or religious values.
    • To post any articles that is contradicting or conflicting with Etisalat regulatory rules or policies that are issued by Etisalat from time to time.
    • To post any articles or to promote any activities that incites against/defiles Islam and its sublime principles, precepts and practices in any way.
    • To post any articles or to promote any activities that spurs criminal acts or spreads the sense of hatred and disintegration among the members of the community.
    • To post any articles or to promote any activities that jeopardize the national currency or that throw the State's national economy into disorder or confusion
    • To post any articles or to promote any activities that related to private family secrets of individuals even if the published material is true and if the same may offend/disgrace whomsoever is the subject-matter of such publications.
    • Not carry out or allow any intellectual property right(s) infringement(s).
    • Not to use Etisalat portal services access for any illegal, improper, obscene or defamatory purpose of any purpose which is prohibited by law, these Terms and Conditions or other Etisalat regulations.
    • Not to publish, post, upload, distribute or disseminate any inappropriate, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
    • Not to upload materials, information or files that contain software or other material protected by intellectual property laws (or by rights of privacy) unless use owns or controls the rights there to or have received all necessary consents to do the same.
    • Not to upload materials, information or files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another.
    • Not to violate any code of conduct or other guidelines, which may be applicable for any particular Etisalat online services.
    • Not to use Etisalat portal services in any manner which could damage, disable, overburden, or impair any Etisalat service or the network(s) connected to any Etisalat services or interfere with any other party's use and enjoyment of any Etisalat portal services.
    • Not to attempt to gain unauthorized access to any Etisalat online services, other accounts, computer systems or networks connected to any Etisalat services through hacking or any other means.
  5. Customers representations and warranties:
    • Etisalat Portal customers represent and warrants that:
      1. Where Etisalat portal services applied for involve of subscription by using the customer's own mobile handset or its own internet account that he/she is the sole and beneficial owner of the mobile handset or internet account and has the absolute right, to use these means to access and subscribe to Etisalat portal services and that no other party will use or have the permission from the rightful owner to use these means to access or subscribe to any Etisalat portal services.
      2. All information provided by the customer during the registration and//or subscription to Etisalat portal services are true and complete.
      3. Breach by customer of any warranty or representation will entitle Etisalat to terminate all of Etisalat portal services within an immediate effect and without notes.
    • Customer's responsibilities:
      • Customers shall protect the secrecy of his or her password at all times and shall ensure that the same is not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. Customers access/subscribe to Etisalat portal service shall be fully and solely responsible for the access and shall bear all charges, losses, and damages arising from any use of his or her customer identification and/or password and/or internet account/mobile handset whosoever arise.
      • Customers shall be responsible to change his/her password from time to time to ensure security.
    • Links to other websites:

      Etisalat is not responsible for any linked sites posted in Etisalat portal. The linked sites are for visitor/customers convenience only. Visitor/customer understands and acknowledges that any access to such sites is at visitor/ customer own risk. Etisalat does not control such sites, or the information contained therein. Etisalat is not liable for any loss or damage that the customer may sustain as a result of any reliance or use of such sites or information therein.

    • Modification of online services:

      Etisalat reserve the right to change and/ or amend Etisalat portal services offered from time to time.

    • Amendments:

      Etisalat reserves the right to change, amend or reproduce these Terms and Conditions or any document related to Etisalat portal services provided through mobile handsets or the Internet from time to time as it may deem fit. Any change, amendment or reproduction shall immediately bind the customer from the date on which it is posted on Etisalat Portal.

    • Etisalat Disclaimer & Warranties:

      Etisalat provide Weyak portal "As Is," "With all Faults" and "As Available", and the entire risk as to satisfactory quality, performance, accuracy, and efforts is with the Weyal customer. To the maximum extent permitted by applicable law, Etisalat and/or Etisalat business units and/or Etisalat subsidiaries and/or Etisalat content providers and partners makes NO representation, warranties or condition, express or implied. Etisalat and/or Etisalat business units and/or Etisalat subsidiaries and/or Etisalat content providers and partners disclaims any and all warranties or condition, express, statutory and implied, including without limitation (1) warranties or conditions of merchantability, fitness for a particular purpose, workmanlike effort, accuracy, title, quiet enjoyment, no encumbrances, no liens and non-infringement, (2) warranties or conditions arising through course of dealing or usage of trade , and (3) warranties or conditions that access to or use of Weyak portal will be uninterrupted or error-free. There are no warranties that extend beyond the face of this agreement.

    • Liability:

      In no one event will Etisalat and/or Etisalat business units and/or Etisalat subsidiaries and/or Etisalat content providers and partners be liable for any damages, including without limitation any indirect, consequential, special, minor, or punitive arising under or with respect to Weyak portal services. Based on, or resulting from this agreement or customer use of the Weyak portal service, even if Etisalat has advised of the possibility of such damages. If the customer is not satisfied with any of Weyak portal services or any of these Terms & Conditions, that customer's sole and exclusive remedy is to discontinue using Weyak Portal service at any time.

    • Materials you post or provide & Communications monitoring:
      • Materials that Weyak customers post or submit on Weyak Portal, Weyak customer should represent that he/she have all rights and property to post such articles for each submission; and by submission such posts through Weyak portal, Weyak customer are giving the full right and permission to Etisalat:
        1. Use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your submission.
        2. Etisalat will not pay for customer's submission.
        3. Etisalat may remove customer's submission at any time.
        4. To the maximum extent permitted by applicable law, Etisalat may monitor your submissions or other communication tools and may disclose such information in the event it has a good reason to believe it is necessary for purposes of ensuring your compliance with this agreement, and protecting the rights, property, and interests of Etisalat.
    • Information Available on Weyak Portal:

      Etisalat and its suppliers do not warrant or guarantee the accuracy or timeliness of any information available on Weyak Portal including the stock quotes, even if such information appears in any e-mail, mobile handset or other alerts available through Weyak portal services. Etisalat and its suppliers do not authorize the use of information available on Weyak Portal including stock quote or other financial information, for any purpose other than your personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purpose. Etisalat is not a broker/ dealer or registered investment advisor under UAE securities market laws and do not advise individuals to invest in, purchase or sell securities or other financial products or services. Nothing contained in Etisalat Portal constitute an offer or solicitation to buy or sell any security. Etisalat does not endorse or recommend any particular financial product or service. Nothing contained in Etisalat Portal is intended to constitute professional advice, including but limited to investments.

    • Additional Terms:

      Etisalat Portal may contain additional terms (for example, condition of use or guidelines) that further govern use of that Etisalat Portal, including limitation, particular features or offers. If any terms contained in this agreement conflict with any terms contained with Etisalat portal versions, then the terms in this agreement shall control.

    • Governing Law and Jurisdiction:

      This agreement is governed and shall be construed in accordance with the law of United Arab Emirates, and parties agree to submit to the jurisdiction of the courts of the United Arab Emirates.



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