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Etisalat Privacy Policy


Emirates Telecommunications Corporations - ETISALAT, respect the privacy of our customers and will not sell or make available in any way the personal information of our customers except where the customer requires us to do so. This policy guides how we collect and use information about our customers of our Etisalat portal services, and it sets out the principles governing Etisalat use of the customer information. By registering to use Etisalat portal services, you agree to use this policy.

This privacy policy applies to subscribers to our Etisalat portal services only withier you have accessed from internet or mobile. This policy does not extend to individuals and/or corporate that submits information to us outside of our Etisalat portal services. Our privacy policy is stated bellow as follows:

  1. Collection and Storage of Personal Information:

    When you register and use Etisalat portal services, you will be asked to provide Etisalat certain data, such as your contact details and demographic information, etc. We will store this Data and use it to contact you, provide you with details of services and otherwise for formal use and improvement of the portal. We will not share this information with any other person, company or organization except as may be required by law or related entities and/or outside contractors who may be used to ship products, provide technical support, handle order processing or otherwise act on our behalf for the purpose of providing products and services. Information concerning individuals' usage of our sites will not be disclosed to third parties except in aggregate form such that your information will not be personally identifiable.
    In case of any changes occurring in your personal information and/or if in case that your personal information that we are storing is inaccurate your are kindly requested to update our systems by visiting My Profile Link

  2. Use of Information:

    Your personal information will be used for the following purposes:

    1. To deliver the service and/or products as per the customer request
    2. To enable billing and shipping
    3. To provide you with the latest information, promotions and events that is related to the service or product that we are selling online
    4. To improve our customer service
    5. To improve the quality of our services and products
    6. To improve and get you feedback on Etisalat portal services
    7. To conduct surveys related to the service or product that we are selling online
    8. To inform you though you email or any other preferred method, of the latest updates and promotions that we are conducting or may be an interest to you
  3. Additional Information Collected Automatically:

    In some cases, when you connect to our portal, the system will automatically (i.e., not via registration) collect technical information that is not personally identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operation system you are using and the domain name of the website from which you linked to our site.

  4. Information Placed Automatically on Your Computer - Cookies:

    When you view our portal, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and can help us in many ways. For example, Cookies allow us to tailor our website to better match your interests and preferences, identify you further, etc. With most Internet browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

  5. Your Rights:

    You may review and update your information in our customer database, accessible at the Etisalat portal. It is recommended that amendments of customer personal information have to be done immediately, should the existing details require update.

  6. External Sites:

    As a service to you, our portal may feature links to external websites. Etisalat will not be responsible for the privacy practices or the content of any external websites. Accordingly, we recommend that you review the privacy policy of any external websites that you may enter from our site.

  7. Privacy Contact:

    For any questions regarding this policy, please call 101. Emirates Telecommunications Corporation with its business unit is introducing the Etisalat Portal Services with the association of its partner(s). All Copyright Etisalat. All rights reserved. Read our Terms of Use and our Privacy Policy.

    Problems or suggestions concerning Etisalat portal service please contact our Internet Help Desk: 800-6100

  8. Governing law and Jurisdiction:

    This agreement is governed and shall be construed in accordance with the law of United Arab Emirates, and parties agree to submit to the jurisdiction of the courts of the United Arab Emirates.

Copyright 2012 - etisalat